Privacy policy

LEVSOX Privacy Policy

Last Updated: September 10th, 2026

LEVSOX respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, contact us, subscribe to our communications, or otherwise interact with LEVSOX.

1. Personal Information We Collect

Depending on how you interact with LEVSOX, we may collect information such as:

Contact Information

· Name

· Email address

· Phone number

· Billing and shipping address

Order Information

· Products purchased

· Order history

· Shipping preferences

· Returns and customer service information

Payment Information

Payments may be processed by third-party payment providers. We may receive information related to your transaction, while payment providers may collect and process payment card or financial information according to their own privacy practices.

Device & Usage Information

· IP address

· Browser and device information

· Website activity

· Pages viewed

· Referring URLs

· Cookie and similar technology information

Marketing Information

· Email subscription preferences

· Marketing interactions

· Advertising and campaign information where applicable

Information You Provide to Us

We may also collect information that you voluntarily provide through reviews, surveys, customer service communications, forms, promotions, or other interactions.

2. How We Collect Information

We may collect personal information:

· Directly from you

· Automatically when you use our website

· From payment, fulfillment, shipping, analytics, marketing, and other service providers

· From advertising or social media platforms where permitted

· From other sources permitted by applicable law

3. How We Use Personal Information

We may use personal information to:

· Process and fulfill orders

· Arrange shipping and delivery

· Process returns and refunds

· Communicate about orders

· Provide customer support

· Maintain and improve our website

· Prevent fraud and protect our business

· Understand how customers use our website

· Personalize your shopping experience

· Send marketing communications where permitted

· Measure and improve advertising

· Comply with legal obligations

· Enforce our policies and protect our rights

4. How We Disclose Personal Information

We may disclose personal information to service providers and business partners that help us operate LEVSOX, including:

· E-commerce platform providers

· Payment processors

· Warehousing and fulfillment providers

· Shipping carriers

· Customer service providers

· Analytics providers

· Advertising and marketing partners

· Email and communications providers

· Website hosting and technology providers

· Professional advisers where necessary

We may also disclose information where required by law or in connection with a merger, acquisition, financing, restructuring, sale, or other business transaction.

5. Cookies & Similar Technologies

LEVSOX and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website performance, analyze visitor behavior, and measure advertising effectiveness.

Where required, visitors will be provided with appropriate choices regarding non-essential cookies and similar technologies.

6. Advertising & Analytics

We may work with analytics and advertising providers to better understand how visitors use our website, measure the performance of our marketing efforts, and improve the relevance of the content and advertising you see.

These providers may use cookies, pixels, tags, and similar technologies to collect information about your interactions with our website, such as pages viewed, products viewed, referring websites, device and browser information, and interactions with our advertisements.

Where required by applicable law, we will obtain your consent or provide you with choices regarding the use of cookies and similar technologies. You can also manage certain preferences through the privacy or cookie settings available on our website.

7. Email Marketing

If you subscribe to LEVSOX emails, we may send you product news, offers, educational content, and other marketing communications.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

Transactional communications relating to orders or customer service may still be sent when necessary.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide rights regarding your personal information, including the right to:

· Request access to personal information

· Request correction of inaccurate information

· Request deletion of personal information

· Receive certain information about how personal information is used or disclosed

· Opt out of certain marketing communications

· Object to or restrict certain processing where applicable

· Opt out of certain sales, sharing, or targeted advertising where applicable

We will process verified privacy requests in accordance with applicable law.

11. California Privacy Rights

If you are a California resident, you may have certain rights regarding your personal information under applicable California privacy laws. Depending on the law applicable to LEVSOX and your personal information, these rights may include the right to request access to or information about your personal information, request correction or deletion, and opt out of certain uses or disclosures of personal information.

Where applicable, you may exercise your privacy rights by contacting us at support@levsox.com or through any privacy request or preference tools made available on our website.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

12. International Data Transfers

LEVSOX and the service providers we use may process information in countries other than the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

13. Children's Privacy

Our website and products are intended for a general adult audience and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

LEVSOX is not responsible for the privacy or security practices of third parties. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date.

16. Contact Us

For privacy questions or requests, contact:

LEVSOX
Legal Company Name: Luminara Limited

Email: support@levsox.com
Business Address: Room 1501, Baoshan Times Building, Minzhi Subdistrict, Longhua District, Shenzhen, Guangdong, China