Refund policy

Last Updated: September 10th, 2026

We want every pair of LEVSOX socks to feel like a pair you’re happy to reach for. If something isn’t quite right with your order, we’re here to help.

30-Day Returns

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, items must be:

· Unworn and unused

· Unwashed

· In their original condition

· In the original packaging, with tags where applicable

For hygiene reasons, socks that have been worn, washed, or otherwise used are generally not eligible for return unless they arrived damaged, defective, or incorrect.

How to Start a Return

Before sending anything back, please contact support@levsox.com

Please include your:

· Order number

· Item(s) you would like to return

· Reason for the return

· Photos, if the item is damaged, defective, or incorrect

Once your request has been reviewed, we’ll provide the appropriate return instructions.

Important: Please Contact Us Before Returning Your Order

Because LEVSOX orders may be fulfilled through different locations, the correct return address may be different from the address shown on your original package.

Please do not return an item to the original shipping address or any fulfillment facility without receiving return instructions from us first.

Unauthorized returns may not be accepted or processed.

Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other non-defective reasons,customers are responsible for return shipping costs.

If you receive an item that is damaged, defective, or different from what you ordered, LEVSOX will work with you toward an appropriate solution at no additional cost to you.

Damaged, Defective, or Incorrect Items

If something arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos showing the issue.

Once reviewed, we may offer an appropriate:

Replacement / Refund / Other Resolution

depending on the circumstances.

In some cases, we may request additional photos or information to help us understand the issue.

A physical return may not be required in every case.

Exchanges

If you would like a different size, color, or style, the simplest option is to return the eligible original item and place a new order for your preferred item.

Please contact us at support@levsox.com before returning your order so we can provide the appropriate return instructions.

Refunds

Once your return has been received and inspected, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method within 3 business days.

Your bank, credit card issuer, or payment provider may require additional time to process and post the refund.

Original Shipping Charges

Original shipping charges are non-refundable unless the return is due to a LEVSOX error, a damaged or defective product, or otherwise required by applicable law. 

Final Sale Items

Items clearly marked as final sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect, or where otherwise required by applicable law.

Contact Us

LEVSOX Customer Care
Email: support@levsox.com